My Withings cardio scan scale quit working after 2 years (the warranty period is 2 years...). The battery is dead and apparently can't be recharged. Customer support had me on a "chat" for almost an hour to tell me nothing could be done. The chatter -- supposedly a person -- must have been doing multiple chats at once. She twice referred to my scale as a watch... TERRIBLE support, lousy interface, no way to give feedback. After making a big deal of "verifying" my account SEVERAL TIMES, at the end, she asked me for my NAME to be able to give me a small discount on a replacement product. UGH. No more Withings.